One of the biggest challenges in managing human resources in the hospitality industry is that of employee retention. The key for us is in reputation, to build it and then continue to maintain it. A brands reputation makes or breaks businesses in the hospitality industry and for us customer service is the most important aspect for us which our employees front line.
We spoke to Ms. Divya Reddy Kattam, Vice President of Human Resource, Abhibus.com to understand her career journey, her role as an HR at Abhibus as well as the key initiatives the company took for the benefit of employees during the crucial time of the pandemic. Here is an excerpt from our conversation.