IndiGo’s Flight Cancellation Incident: A Leadership Wake-Up Call for HR and Corporate India
The IndiGo flight cancellation incident exposes critical leadership and HR gaps in crisis management, employee empowerment, and customer empathy. This editorial examines how leadership behaviour, HR involvement, and emotional intelligence define brand trust and organizational resilience.
The New Definition of Leadership: How Johnson & Johnson Blends Empathy with AI
Johnson & Johnson is redefining leadership by blending empathy with AI-driven decision-making. Rooted in its Credo, the company focuses on people-centred leadership, personalized growth, responsible technology use, and data-backed strategies. This approach strengthens employee experience, boosts employer branding, and sets a new global benchmark for modern leadership.
