September 10, 2025

Posts from September 10, 2025

Best Practices | People Management

From Call Centres to Ownership: Zappos’ Customer Service Culture and What Modern Workplaces Can Learn in 2025

In the era of automated chatbots and AI-driven support, the legacy of Zappos’ customer service philosophy remains more relevant than ever. Founded on the radical

September 10, 2025 No Comments

Best Practices | People Management

Psychological Safety in 2025: How Google’s Project Aristotle Still Shapes High-Performing Teams

Google’s Project Aristotle found that psychological safety is the most important factor for high-performing teams. This ground breaking research, which analyzed over 180 Google teams,

September 10, 2025 No Comments

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