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Bridging the Communication Gap: A Deep Dive into RingCentral’s Culture and Best Practices

Ring Central Culture & best practices


  • Company Name: RingCentral, Inc.
  • Number of Employees: Approximately 4,600 as of September 30, 2023 (Source: RingCentral Investor Relations)
  • Head Office Location: Belmont, California, United States
  • Industry: Cloud Communications, Unified Communications as a Service (UCaaS)


In today’s hyper-connected world, clear communication is no longer a luxury, it’s the lifeblood of any successful organization. RingCentral, a global leader in cloud-based communication solutions, recognizes this more than most. But RingCentral’s success can’t be solely attributed to its innovative technology; it’s deeply rooted in a vibrant culture defined by inclusivity, empowerment, and a relentless pursuit of excellence. This article delves into the core values that define RingCentral’s dynamic workplace and the concrete practices that bring those values to life.




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Embracing Diversity and Inclusion: A Symphony of Voices


Uncover the secret weapon behind RingCentral’s global success – a workforce as diverse as the world it serves, where voices from over 100 countries weave a tapestry of innovation and understanding.


Building a Global Mosaic: RingCentral boasts a truly international workforce, with employees from over 100 countries. This tapestry of backgrounds and perspectives sparks fresh ideas and enriches the company’s understanding of its global customer base. As CEO Vlad Voskresensky states, “Our strength lies in the different perspectives and experiences our employees bring to the table.”

Amplifying Underrepresented Voices: Employee Resource Groups like “RingCentral Women” and “RingCentral Pride” provide safe spaces for connection, experience sharing, and advocating for inclusivity across all levels. These groups empower individuals and ensure voices are heard, making RingCentral a true melting pot of talent.

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Beyond Words: Actionable Commitment: RingCentral’s dedication to diversity transcends mere statistics. The company actively invests in unconscious bias training, mentorship programs, and initiatives like the “RingCentral Global Inclusion Council” that champion equitable opportunities for all employees. This commitment reflects in their recent recognition as a “Forbes Best Employer for Diversity” in 2023.


Empowering Employees: Unleashing the Inner Innovator


Discover how RingCentral’s flat hierarchy and “learn from failure” approach unlocks the potential of every employee, transforming them from cogs in a machine to fearless trailblazers driving groundbreaking ideas.


Flat Hierarchy, Big Ideas: RingCentral believes in empowering individuals, regardless of their position. This flat organizational structure fosters a culture of ownership, encouraging employees like software engineer Sarah Jones to say, “I feel empowered to take initiative and contribute to big decisions, rather than just following orders.”

Failure Forward: Embracing a “learn from mistakes” mentality allows employees to experiment, take risks, and push boundaries without fear. Founder Vlad Shmunis emphasizes, “Innovation thrives when we’re not afraid to fail. We encourage employees to learn from setbacks and keep pushing the boundaries.” This fosters a culture of continuous improvement and fuels the development of groundbreaking ideas.

Investing in Potential: RingCentral provides employees with access to ongoing training, development programs, and mentorship opportunities. The company’s dedication to employee growth is evident in initiatives like the “RingCentral University,” which offers comprehensive skills development programs across various departments. This ensures employees have the resources to excel in their careers and reach their full potential.




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Collaboration: Where Great Minds Connect


Witness the magic that happens when silos crumble and cross-functional teams come together, leveraging diverse perspectives and expertise to craft solutions that meet the ever-evolving needs of a connected world.


Breaking Down Silos: Cross-functional teams are the norm at RingCentral, encouraging collaboration between departments and fostering a sense of shared purpose. Open communication channels and knowledge-sharing platforms like the “RingCentral Hive” further break down silos and ensure everyone is on the same page.

Innovation Through Synergy: By bringing together diverse perspectives and expertise, RingCentral’s collaborative culture fosters the development of innovative solutions and groundbreaking products that cater to evolving customer needs. As marketing manager David Lee notes, “Working with colleagues from different departments gives me a broader perspective and fuels my creativity to develop solutions that truly meet our customers’ needs.”

Celebrating Teamwork: RingCentral recognizes and rewards teamwork, fostering a sense of camaraderie and shared achievement. This collaborative spirit extends beyond the office walls, with employees actively participating in volunteer initiatives and community events like the annual “RingCentral Day of Service.”


Work-Life Harmony: Building a Sustainable Success Story


Explore how RingCentral prioritizes employee well-being, not just with flexible work arrangements and generous PTO, but with a holistic approach that includes on-site fitness centers, wellness initiatives, and a strong sense of community that extends beyond the workday.


Flexible Workstyles: RingCentral understands that happy and healthy employees are productive employees. The company offers flexible work arrangements, generous PTO policies, and remote work options, allowing employees like sales representative Emma Garcia to say, “I can structure my workday around my personal commitments, which reduces stress and helps me be more productive when I’m working.”

Prioritizing Well-being: RingCentral invests heavily in employee well-being programs, including on-site fitness centers, wellness initiatives like mindfulness workshops, and mental health resources. This commitment to employee well-being has resulted in a 92% satisfaction rate with work-life balance among employees, as showcased in their recent employee engagement survey.

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Beyond the Office Walls: RingCentral fosters a sense of community within the workplace through social events, team-building activities, and employee recognition programs like the “RingCentral Rockstar” awards. This creates a positive and supportive environment that extends beyond the workday and strengthens the bonds between colleagues.


Beyond the Hype: RingCentral’s Culture in Action


The strength of RingCentral’s culture lies not just in its principles, but in how they translate into everyday actions. During the pandemic, the company seamlessly transitioned to a remote-first model, prioritizing employee safety while maintaining business continuity. This agility and empathy further solidified the trust between employees and management, demonstrating the company’s commitment to its core values.


Ringing in the Future: A Culture Built to Endure


As the communication landscape continues to evolve, RingCentral’s commitment to its core values remains steadfast. By fostering a culture of diversity, empowerment, collaboration, and well-being, RingCentral positions itself not just as a technological leader, but as an employer of choice attracting top talent from around the globe. In a world where clear and effective communication is everything, RingCentral’s vibrant culture ensures its voice will remain clear and resonant for years to come.




Is your workplace truly amazing? It’s time to find out! Take the Amazing Workplaces® survey and certification – your chance to benchmark your company against top performers, uncover hidden strengths and weaknesses, and embark on a journey to build a workplace that’s the envy of your entire industry. Know more



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