[24]7.ai ramps up hiring across India to meet increasing business demand; targeting 9000 hires over FY’23

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  • 6000 hires pan India by October 2022
  • Concerted efforts on diversity hires and talent from Tier2 and 3 cities

 

India: [24]7.ai -a global leader in intent driven customer solutions and contact centre services announced that it is ramping up hiring across India. The company is hiring across Voice and Chat processes to serve its international client base, by adding 9000 new hires to its workforce, over FY’23. [24]7.ai was recently rated amongst the “Top 50 companies in India” as a great place to work by the global certification agency, ‘Great place to work’.

 

[24]7.ai is looking at concerted efforts to tap into talent from Tier 2 and 3 cities. with ‘work from anywhere’ options. The company has in place initiatives like ‘Earn while you learn scheme’ that also provides undergraduates an experience of work life as they continue to study. To ease in freshers and hires from Tier2 and 3 towns, ‘Campus to corporate’, on-the-job learning initiatives, soft skills training and coaching initiatives are in place for smoother transitions. The new joiners also get an opportunity to work with Fortune 500 clients using cutting- edge conversational ai technology. to empower and support them.

 

[24]7.ai will also prioritize hiring from the LGBTQi and women communities through focused hiring drives, to create a more diverse and inclusive team. With close to a third of its India workforce being women, [24]7.ai aims to further increase its diversity ratios through initiatives that build a more conducive work environment for these communities. These include flexitime, pink badges and special commute for expecting mothers, promotions given to the meritorious even during maternity leave, sensitization sessions to build awareness, and fast track programmes to create a gender diverse pipeline for managerial roles.

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[24]7.ai counts global Fortune 500 companies as its customers. The company’s advanced conversational AI platform, combined with more than 20 years of contact center expertise, powers the world’s largest and most recognizable brands to deliver natural, seamless conversations across digital and voice channels.

 

Nina Nair, SVP & HRD Head, India and Americas, [24]7.ai said “India has a well-recognised talent pool that we as pioneers in the industry have groomed over the years. 80% of our leaders have grown from the ranks. We stay strongly invested in our people and nurture freshers to grow them into leaders. This is one of the key reasons that our attrition rates have consistently remained much lower than the industry. We were amongst the frontrunners to introduce remote working in India which allowed us to reach beyond metro cities and expand our talent pool. We also remain deeply committed in our quest to increase diversity in our workforce.”

 

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